At Nelly Bloom, we work hard at creating the smoothest shopping experience for our visitors. In the unusual event that intent doesn't meet expectation, we harbor the fault.
If we have failed in any way at delivering something as expected, we will fix it promptly and carefully. You've gotta love your experience and purchase, because we appreciate that you chose us to help craft your legacy. Anything less won't cut it.
We're cool and agile with returns, exchanges and refunds. So reach out to us first so we can make it right. Give us a chance to process what we did wrong, so that we can go above and beyond to rectify it.
Thank you for working with us and believing in our brand.
Our policy is valid only on products bearing the Nelly Bloom logo and lasts 90 days. If 90 days have gone by since your purchase, it's going to be tough to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, please mail your product back to the return address on your packaging. We'll take it from there.
If you've simply changed your mind on your order to no fault of Nelly Bloom, we ask that you pay for your own shipping costs for returning your item(s). Seems only fair, right? If Nelly Bloom is at fault, we'll cover your shipping costs to return the item(s) back to us.
Shipping costs are non-refundable (naturally). If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item otherwise.
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.